Conflict Management

Participants are introduced to resolution strategies, framing messages, active listening, and a four-step model for addressing and navigating conflicts. Concepts covered are based on research theory in communication and conflict. Interactive elements illustrate key concepts and allow participants to experience and apply new skills.

Conflict management training is offered to all OSU students and employees.

To request this training, submit a Training Request form through University Ombuds Office’s website (the "Learn more and register" link will direct you to the Ombuds Training Request form).